The e-book I purchased is really useless without those valid username and password.

I bought a CELBANPrep Reading Study Guide E-book in Amazon.com. It contains a username and a password to access some information. However, it really didn’t go through every time I log in. The username is not even recognize. I did all I can to make sure I type in the exact data, but to no avail. Please help! The e-book I purchased is really useless without those valid username and password. Please help!

Jackie

(Copied from a comment on Troubleshooting page.)

Dear Jackie,

Do you have your receipt from Amazon? I need to know which resource(s) you purchased.
We had some problems earlier, with some of the e-books on Amazon. We tried several things, but had to remove them, moving them to CELBANPrep. Without being able to reach people who made these purchases, we are grateful when people contact us, through Dear Kim!
We will do what we can to assist you, because yes, some of the e-books are useless without access to the information!

Sincerely,
Kim

___________________________________________________

Dear Kim,

Thank you so much for the reply. I don’t have a receipt from Amazon. I paid through my VISA but I didn’t receive my bill yet. I have copied and pasted the data’s from my online credit card account details which I attached herewith as proof of my payment. I am really hoping that you could help me out on this. My exam will be on the 1st and 2nd week of December and I desperately need the materials. I am planning to buy more review materials once this work out. Thank you so much for your time! I am looking forward to your help.

Sincerely,
Jackie

___________________________________________________

Dear Jackie,

I got an e-mail from someone else who bought the Reading Study Guide. He explained that instead he got the Reading Practice Exam.

I don’t know how that happened. When I purchased the Reading Study Guide I got the right one.

After understanding what was happening, I had the file updated. It will take a day. In the mean time feel free to return the one you bought. After you have done so, wait until 7:00 in the evening tomorrow (Friday) to make a new purchase. It should be the correct one.

Again, I apologize.

Kim

One response to “The e-book I purchased is really useless without those valid username and password.

  1. P.S. I checked Amazon today, where you can see inside. The table of contents tells me that the corrections have been made. KK

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